Ilumina Cancellation Policy
Before purchasing a retreat, a workshop or online program it is important that you fully read and thoroughly understand our cancellation policy.
This cancellation policy is designed to protect both program leaders and the participants.
“You” refers to a participant who applied and made payment for an Ilumina product.
“We” refers to Ilumina school of life.
“Cancellation” is defined as not attending the product that you made a downpayment for or wanting to switch to another product.
“Product” refers to any offering from the Ilumina school of life.
Cancellation initiated by Participant
Please note that there will be no refunds or discounts for arriving late, leaving early, flight cancellations, travel delays or illness. Should you cancel your participation to the product for any reason, the cancellation policy outlined below will apply, with no exceptions.
We wish we could compensate people for unforeseen circumstances, however we will have incurred expenses that, once paid, cannot be refunded. We strongly encourage you to purchase travel insurance if you have concerns.
To cancel your participation to a product you must send us an email stating that you wish to cancel to: firstname.lastname@example.org.
Cancellation policy for Ilumina school of life
All PAYMENTS are NON-REFUNDABLE*, **. They will be kept to cover administrative fees.
In the event that you made a single payment (full fee) for the product, the non-refundable policy will also apply.
We are financially responsible for the product programme, therefore we ask that you respect that we cannot make any exceptions to this agreement.
Cancellation initiated by Ilumina school of life
Over the past 15 years, it has only occurred once that a product had to be canceled due to unforeseen circumstances. In the event that a scheduled product needs to be canceled for any reason, your full fee and deposit payment will be transferred to another product. Alternatively, you may request a full refund of your payment.
Any significant changes to the product***, will be communicated ASAP. In this case, we offer you these two options: a full refund (deposit included) or the option of transferring your payment to another product. This decision should be made regarding within 30 days, otherwise our cancellation policy will apply.
***Significant Immersion details are: change of scheduled date, location, duration, price, leader or general concept of the product.
We are not responsible for expenses incurred in preparation for any canceled retreat, this includes airline tickets, loss of work, and/or other costs associated with the preparation of your trip. In case you have any concerns, please purchase travel insurance.
Cancellation for Online Programs
There are no refunds for Online Programs.
If you are purchasing a Program or a Private mentoring and agreed to pay in installments you are responsible for the entire amount originally agreed to. There are no refunds or early terminations for these services.